Terms of service

You may use the Mnemos service only if you can form a binding contract with Mnemos and only in compliance with these terms and all applicable laws.

If you accept these terms on behalf of an organization, you represent that you have the authority to bind that organization. References to you mean both you and the organization you represent.

Mnemos provides software-as-a-service for organizational memory, including AI interview capture, knowledge graph storage and retrieval, AI search, and SOP generation. The features available to you depend on your subscription plan and order form.

We continuously improve the service. We may modify, add, or remove features at our discretion. We will not materially diminish features available in your paid plan during your current subscription term without your consent.

You are responsible for maintaining the security of your account credentials and for activity performed under your account. You must promptly notify security@mnemos.ai of any suspected unauthorized access.

Administrators of a workspace are responsible for managing user access, role assignment, and content within that workspace. We provide audit and access management features to support this responsibility.

You may not use Mnemos to violate any law, infringe intellectual property, transmit malware, attempt to circumvent our security controls, or extract content for the purpose of training a competing service.

You may not attempt to access another customer's tenant or workspace, or to retrieve content for which you do not have appropriate authorization, regardless of any technical defect that might appear to permit such access.

As between you and Mnemos, you retain all rights in the data you upload to or generate within the service (Customer Data). You grant Mnemos a limited license to host, process, and display Customer Data solely to provide the service to you.

We will not use Customer Data to train Mnemos or any upstream third-party model. We will not access Customer Data except as necessary to provide and support the service, to address a security incident, or as legally required.

Your plan, term, fees, and payment terms are described in your order form or, for self-serve customers, on the Mnemos pricing page. Fees are non-refundable except as expressly stated.

Subscriptions renew automatically for additional terms equal to the current term unless either party provides notice of non-renewal at least 30 days before the end of the term.

We may change pricing for future renewal terms with at least 60 days advance notice.

We may suspend or terminate access if you materially breach these terms, fail to pay undisputed fees after notice, or pose a material security or legal risk to Mnemos or other customers.

Upon termination, you may export Customer Data using the admin export for up to 30 days. After that period, Mnemos will delete Customer Data unless we are legally required to retain it.

Mnemos retains all rights in the service, including software, models, designs, and documentation. Nothing in these terms transfers ownership of the service to you.

Feedback you provide about the service may be used by Mnemos without restriction. You retain ownership of your data and content.

Mnemos warrants that during your subscription the service will perform materially in accordance with its documentation. As your sole remedy for breach of this warranty, we will use commercially reasonable efforts to correct the non-conformity or refund pre-paid unused fees.

Except for the express warranty above, the service is provided as-is. To the maximum extent permitted by law, Mnemos disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

AI outputs may contain inaccuracies. Customers are responsible for review before relying on AI-generated content for consequential decisions.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data.

Each party's aggregate liability under these terms will not exceed the fees paid by you in the 12 months preceding the event giving rise to the claim. These limits apply except in cases of gross negligence, willful misconduct, or breach of confidentiality obligations.

Mnemos will defend you against third-party claims alleging that the service infringes a valid intellectual property right, subject to standard procedural requirements.

You will defend Mnemos against third-party claims arising from your violation of these terms or your misuse of the service, subject to the same procedural requirements.

Each party may receive confidential information from the other. Each will use the same care to protect the other's confidential information that it uses for its own, and not less than reasonable care, and will use confidential information only to perform under these terms.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Disputes will be resolved in the state or federal courts located in Wilmington, Delaware, and each party consents to the personal jurisdiction of those courts.

These terms, together with your order form and any DPA, are the entire agreement between you and Mnemos regarding the service and supersede prior agreements on the subject. We may update these terms from time to time; material changes will be communicated with at least 30 days advance notice.

If any provision of these terms is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver of the right to do so later. Neither party may assign these terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets.

Email legal@mnemos.ai with any questions about these terms.